Governments across the globe are facing simultaneous pressures to meet increasing citizen service demands while coping with significant resistance to tax increases. The governments that have successfully made the transformation to cope with these pressures--"high performance governments"--are at the forefront of efficiency and innovation. High performance governments are relentlessly outcome and value focused, integrate their information systems, are open to new service delivery models such as outsourcing and shared services, adopt new methods of budgeting and financial management, and embrace a progressive human capital strategy. This course presents the leading-edge strategies, tools and leadership skills that governments are using to achieve high performance.
